Contact Us

Real People · Real Fast Responses

We'd Love to Hear From You

Whether you have a question about an order, need help with a subscription, or want to talk through a corporate gifting program — our team is here and we respond fast. No bots, no runaround.

Call or Text Us → Send an Email

SnackBOX team ready to help with your order questions and corporate gifting needs

Under 1 hour Typical response time

Real people No bots ever

Since 2015 Family owned & operated

3 ways To reach our team

How Can We Help You Today?

Choose the option that best fits what you need — we'll make sure you get to the right place fast.

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Corporate & Bulk Orders

Need to send gifts to employees, clients, or multiple addresses? Fill out our bulk inquiry form for a quote in under an hour.

Fill out inquiry form →

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General Questions

Have a question about our products, an order, or anything else? Send us a message using the form below.

Use the form below →

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Subscription Help

Need to swap, pause, skip, or cancel your subscription? Log into your account to manage everything directly.

Manage subscription →

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General FAQs

Looking for a quick answer? Our FAQ page covers shipping, freshness, dietary options, and much more.

Browse the FAQs →

Reach Us Directly

Prefer to skip the form? Here are three ways to get a real person on the line right now.

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Red Chat Box

The fastest way to reach us. Look for the red chat box in the bottom right corner of this page — it goes directly to our phones in real time.

Available during business hours

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Call or Text

Call or text us directly — we pick up and respond to texts quickly. The same number works for both.

(612) 355-3895

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Email Us

Send us an email anytime — we respond within one hour during business hours. For order questions use our orders email.

hello@snackbox.com orders@snackbox.com

Contact & Support — Frequently Asked Questions

Quick answers to the most common questions about reaching our team.

Our typical response time is under one hour during business hours — whether you reach out via the contact form, email, or text. The red chat box in the bottom right corner of our website is the fastest option as it goes directly to our phones in real time. We're a family-owned company and we take every message personally.

For the fastest response, use the red chat box in the bottom right corner of this page — it goes directly to our phones. You can also call or text us at (612) 355-3895 or email us at hello@snackbox.com. For corporate and bulk order inquiries, the fastest path is our bulk ordering contact form which gets you a quote in under one hour.

For corporate and bulk orders please use our bulk ordering contact form rather than the general contact form — it gets routed to the right person immediately and gets you a quote faster. You can also visit our Corporate Ordering Information page for full details on our four ordering methods.

Log into your account at snackboxusa.com and navigate to your subscription settings — you can swap boxes, skip a delivery, pause, or cancel anytime without calling or emailing us. If you run into any issues accessing your account, reach out via the chat box or email orders@snackbox.com and we'll sort it out right away.

For order-specific questions email us at orders@snackbox.com with your order number and we'll get right back to you. You can also use the chat box in the bottom right corner for the fastest response. If your order hasn't arrived or there's an issue with what you received, include your order number and a brief description and we'll make it right.

We are a family-owned company based in Anoka, Minnesota — and every single box is packed by our team right here. We've been operating since 2015 and ship free to all 48 lower US states. While we don't have a retail storefront, our entire catalog is available online at snackboxusa.com.

Yes — and it's a real person, not a bot. Look for the red chat box in the bottom right corner of this page and click it anytime during business hours. It goes directly to our phones so you'll be chatting with a member of our team in real time. You can also call or text us at (612) 355-3895 — same number, same team.

Every Box Gives Back

1 meal donated per box sold

0 + meals donated and counting

For every SnackBOX sold, we donate a meal to Feed My Starving Children — because feeding people is at the heart of what we do.

Learn about our mission →